Privacy Policy

Effective Date: 1 April 2026

Homey ("we", "our", "us") is committed to protecting your personal information in compliance with applicable laws including the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Homey mobile application ("App").

1. Information We Collect

Personal Information: Name, Email address, Phone number, Profile details
Activity Data: Property searches, saved listings, messages, viewing requests, user interactions
Device & Technical Data: Device type, IP address, usage logs
Location Data: Approximate and precise location (with permission) for property search and maps

2. How We Use Your Information

Provide and improve our services
Facilitate communication between buyers and agents
Personalise recommendations and search results
Enable AI-powered features
Enhance security and prevent fraud

3. AI and Automated Processing

Homey uses automated systems to generate recommendations, price insights, and summaries. These are for informational purposes only and should not be relied upon as financial or investment advice.

4. Sharing of Information

We may share your data with:

Real estate agents when you initiate contact
Service providers (e.g. hosting via Supabase, analytics tools, map services)
Legal authorities where required by law

We do not sell your personal data.

5. Data Storage and Security

Your data is stored securely using industry-standard measures including encryption and controlled access. While we take reasonable steps, no system is completely secure.

6. Your Rights (POPIA)

You have the right to:

Access your data
Request correction or deletion
Object to processing
Withdraw consent

7. Data Retention

We retain personal data only as long as necessary for service delivery, legal obligations, or dispute resolution.

8. Third-Party Services

Homey integrates with third-party services such as map providers and hosting platforms. We are not responsible for their privacy practices.

9. Messaging and Communication

Messages may be monitored for safety and compliance. Users are encouraged to communicate within the app and avoid sharing personal contact details.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Continued use of the App constitutes acceptance of changes.

11. Contact Us

Email: info@homeyapp.co.za
Website: www.homeyapp.co.za

By using Homey, you acknowledge that you have read and understood this Privacy Policy.